Prove Application and Network Performance with Performance-based Service Level Reporting

Most IT organizations have established formal or informal service level agreements (SLAs) that typically document acceptable levels of network and application availability for specified times of day, days of the week, etc. However, slow application response times or "brownouts" can be equally as damaging as—or even more damaging than—no service at all, and should be reflected in SLAs.

The NetQoS Performance Center helps enterprises to establish, monitor, and comply with service level agreements for both performance and availability, and gives them immediate visibility into performance degradation before it impacts the bottom line.

Taking samples or averages of end-user performance is not enough. This approach can miss intermittent or short-lived problems. The NetQoS Performance Center measures SLA compliance based on 100% of real transactions from all users, ensuring that all problems are identified and that measurements reflect all usage patterns for each application. Patented NetQoS technology monitors and analyzes these transactions without server or client agent software.

Showing continuous improvement in application service delivery, whether as part of a formal ITIL process or not, requires visibility into all components of end-to-end response time, and knowledge of when and where violations occur. The NetQoS Performance Center provides detailed analyses of where violations originate, when they took place, the applications affected, the group of users or locations impacted, the specific bandwidth class in use, the servers at fault, and so on.

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Ideally, organizations implement service level management processes to enable a cycle of continuous improvement. Based on performance metrics that reflect the end-user experience, the NetQoS Performance Center helps by identifying where to focus resources so that future IT investments deliver the greatest benefits to your organization.

The NetQoS Performance Center

With the NetQoS Performance Center, you can make more informed decisions based on precise usage data from your network infrastructure. You can improve staff efficiency and collaboration by using a single tool to resolve performance issues rapidly. And you can mitigate risks and validate the impact of planned changes such as VoIP deployments, MPLS migrations, QoS policy implementations, and application rollouts.

The NetQoS Performance Center scales to the largest networks and provides the real-time and historical data you need to improve the performance of applications delivered over wide area networks. Rather than simply focusing on infrastructure availability, the NetQoS Performance Center enables you to take a “performance-first” approach and monitor your network from the perspective of end-users.

Request an evaluation of the NetQoS Performance Center today.