Unified Communications Monitor: Microsoft OCS

NetQoS Unified Communications Monitor, the VoIP and video quality of experience monitoring module of the NetQoS Performance Center, provides monitoring capabilities for Microsoft Office Communications Server (OCS) environments. Instead of a systems monitoring focus for OCS, Unified Communications Monitor measures end user quality of experience across the network for VoIP and video transmissions. Unified Communications Monitor allows IT staff to provide consistent delivery by monitoring and alerting on MOS and underlying network impairments such as latency and packet loss, along with video metrics such as frame loss and frozen video.

How will NetQoS Unified Communications Monitor help you monitor a Microsoft OCS deployment?

1. Reduce upfront costs by leveraging the existing infrastructure for quality of experience monitoring

Deploy Unified Communications Monitor alongside OCS without the need to install any software agents on the OCS servers or probes at client sites
Leverage the Microsoft OCS Quality of Experience (QoE) server as a data source for Unified Communications Monitor reports

2. Identify normal and degraded unified communications quality of experience for every network site

Report on VoIP quality metrics such as MOS, latency, jitter, and packet loss
Visualize quality of experience for streaming video with views into latency, frame loss, and frozen video minutes

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Figure 1 - NetQoS United Communications Monitor reports detailed video quality experience metrics in OCS environments

3. Solve problems faster with automated troubleshooting techniques

Receive incident reports at the time of voice or video degradation to quickly determine impacted network sites and infrastructure
Generate alerts based on predefined codec thresholds for both narrow band and wideband codecs